Shipping and returns
Delivery
All orders shipped inside the Portuguese Continental Territory are sent by surface delivery. All other orders will be dispatched by the Portuguese Post Office (CTT), connected to each own country courrier system. The tracking number to follow is made available to our clients in order to track the status of their dispatched orders.
Outside Portuguese borders Deli Portugal can not take responsability for the working procedures, authorizations and delay of each country courrier.
Orders
Our site contains simple yet detailed instructions as to how to proceed to place orders into the shopping trolley for single or multiple products, as well as to finalize an order. You just have to press the bottom "add to cart", choose the quantities, the place of delivering and "check-out"
All alcoholic beverages available for sale in the online store Deli Portugal may only be acquired by persons who have the legal age to do so, in their country of residence.
Delivery Times
All orders to Portugal mainland will be delivered in 24 to 36 hours after dispatch.
Orders to the Portuguese Islands and to the E.U territory will be delivered in 5 to 6 working days after dispatch. Orders for the rest of the world will be delivered in 10 to 14 working days after dispatch.
Very important:It is the buyers responsability to ensure that the address is correct. We take no responsability for return parcels.
By placing an order the customer must take into account the order period delivery plus the days that the products need to arrive (expressed on each product) at Deli Portugal. Because we are dealing with food we must have always the last ones made and the freshest products with the most large shelf life as possible. In fact with more sensitive food products if the order is made next to the weekend is better to ship it next monday so it wont be parked in any post station by the weekend. If you have any doubt please contact us.
Delivery Guarantee
Deli Portugal dispatches all orders by registered mail in order to ensure their correct and timely delivery at their destinies.
Defective articles must be returned up to 5 days of their delivery, in their original packaging and in good condition, whereupon the Client will be refunded the full purchase and delivery charges.
Deli Portugal is not responsible for orders and subsequent shipments to countries where alcoholic beverages are not allowed or any other products, that is costumers responsability to know.
Quality Guarantee
In Portugal the use of DOC and DOP (protected and controlled designation of origin) are a guarantee that the products are the highest quality. Similar to AOC “Appellation d’Origine Côntrolée” in France, which means controlled label of origin. This guarantees that the products are from a fixed geographical area, along with its production and maturity. It also follows a traditional method of production as well as establishment methods of storing. Representatives from the label inspect the products and its production in order to ensure that it follows these guidelines guaranteeing the same quality on every product for safety and customer satisfaction.
Out of stock
Amounts charged relating to articles ordered that were not dispatched owing to being out of stock will be refunded in full.